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                          Graphite Additive Manufacturing increases sales with workflow software from AMFG

"At Graphite AM, we offer market-leading expertise in polymer 3D printing technologies and materials. Our goal is to bridge the gap between rapid prototyping and small-batch production." Jonathan Warbrick, Business Development Manager

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The challenge

Graphite Additive Manufacturing has two brands: Graphite, which serves the company's industrial customers, and 3D Print Direct, which targets individual designers, engineers, and inventors.

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One of the key challenges for the company was to efficiently process the different order values of the two segments. Graphite therefore needed to find a better way to manage its ordering and quoting processes and spend less time manually processing orders.

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“As demand for our services grew, we recognized the need to automate our quotation and ordering process. We found that we were spending just as much time processing an order worth £10,000 as we were for an order worth £50,” explains Jonathan. “So we had to find a way to better streamline the process for certain projects.”

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“As the volume of requests we were starting to receive increased, it became clear that we needed to be able to respond to our customers' requests immediately,” says Jonathan.

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The solution

The Graphite team realized that a software application was needed to optimize and manage the company's order workflow.

The company opted for AMFG's workflow software, especially after seeing a demonstration of how this software platform works. Graphite wanted to ensure a high level of user-friendliness not only for the Graphite team but also for its customers.

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“AMFG's software has a very user-friendly interface and provides us with everything we need to streamline some of these lower-value orders, giving the project team more time for projects that require more detailed technical assistance and support,” says Jonathan.

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“We also liked AMFG's service—the communication and support were fantastic. They were there for us every time we called, and it was great to have personal training sessions with the AMFG team. As a customer, we felt valued, which is something all customers want to feel.”

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With the AMFG platform, and in particular AMFG's quoting tool, the Graphite project team was able to:

• Process orders quickly and easily
• Read project status and updates in real time
• Optimize order workflow requirements

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The result

Eighteen months after implementing AMFG's workflow software, Graphite has had its busiest year yet, and the partnership has been a huge success. With AMFG's instant quoting tool, Graphite's customers can easily upload their files, get an instant quote, and order parts through the AMFG platform.

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Now, even the company's 3D Print Direct website is receiving industrial orders through AMFG's instant quoting tool from customers looking for a quick and easy way to order parts.

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“Our revenue has grown by more than 20% year-on-year for the past three years,” says Jonathan. “Last year alone, we generated over £50,000 in revenue with the instant quote tool. That's with an average order value of £62.00.”

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“Order processing via the AMFG platform now takes only a fraction of the time compared to the previous manual order processing. This enables us to handle the increasing volume of enquiries without compromising on service,” says Jonathan.

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By implementing software, we were able to focus on what we do best—manufacturing parts. And we gave the software experts the opportunity to focus on the other side. We realized that in this area, building working partnerships with experts like AMFG was key to achieving our growth goals."

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As the company focuses on production parts, the need for repeatability and manufacturing accuracy is more important than ever. Workflow software plays a vital role in this process.

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Plans for business expansion

Graphite is currently experiencing tremendous growth and the company recently moved to a larger location. This expansion requires even greater process optimization.

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“We want to ensure that the time spent processing orders is optimized,” says Jonathan. “If we can automate more paperwork and back-office systems, then not only will we benefit, but our customers will too.”

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"Ultimately, we want to ensure that we continue to provide our customers with first-class service. If we continued as we have been, we could still grow, but we want to have the right systems in place to ensure we can achieve our growth targets.

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We look forward to continuing to work with AMFG to automate more back-end tasks, simplify order processing, and realize our expansion plans."

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Images courtesy of Graphite.

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For more information, please visit www.amfg.ai or contact: press@amfg.ai